Privacy Policy

At ChangeUp.pk, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website https://changeup.pk.

1. Introduction

We are committed to protecting your personal information and ensuring transparency in how we collect, process, and store your data. By using our services, you agree to the collection and use of information by this Privacy Policy.

This Privacy Policy applies to:

  1. Visitors to our website
  2. Customers purchasing our services
  3. Subscribers to our newsletters and marketing campaigns

2. Information We Collect

We collect different types of data to provide you with a seamless and secure experience, including:

a. Personal Information

This includes data you provide directly when using our website or services:

  1. Full name
  2. Email address
  3. Phone number
  4. Billing and shipping addresses
  5. Account login credentials
  6. Payment details (processed securely by third-party payment gateways)

b. Automatically Collected Data

We gather information about how you interact with our website, including:

  1. Device Information: Browser type, IP address, operating system, and device model
  2. Usage Data: Pages visited, time spent, and navigation patterns
  3. Location Data: We may collect your approximate location based on IP address for service improvement

c. Communication Data

If you contact us via email, chat, or support channels, we store:

  1. Your messages
  2. Contact preferences
  3. Any additional information you provide

3. How We Use Your Data

We use the collected data for the following purposes:

  1. Service Improvement: Enhancing user experience and website performance
  2. Order Fulfillment: Processing and delivering products/services
  3. Security: Preventing fraud, cyber threats, and unauthorized access
  4. Marketing: Sending promotional emails, newsletters, and special offers (only if you opt-in)
  5. Legal Compliance: Adhering to data protection regulations

We do not sell your data to third parties. However, some data may be shared with trusted partners for operational needs.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and enhance user experience.

Types of Cookies We Use

  1. Essential Cookies: Necessary for website operation and security
  2. Analytics Cookies: Help us analyze site traffic and performance
  3. Functional Cookies: Store user preferences for a personalized experience
  4. Advertising Cookies: Deliver targeted ads based on your interests
  5. Performance Cookies: Improve website speed and responsiveness

Managing Cookies

You can disable cookies through your browser settings. However, this may impact site functionality.

5. Data Retention Policy

We retain personal data only as long as necessary for the purposes outlined in this policy. The retention period depends on:

  1. Legal requirements (e.g., tax and compliance laws)
  2. Business needs (e.g., service improvements)
  3. User requests (e.g., account deletion)

After the retention period, we securely delete or anonymize your data.

6. Third-Party Services & Data Sharing

We may share your data with:

  1. Payment Processors: Secure third-party gateways for transactions
  2. Marketing & Analytics Providers: To improve user experience and optimize ads
  3. Cloud & Hosting Services: To ensure website functionality and security
  4. Legal Authorities: If required by law for compliance and fraud prevention

All third parties handling your data are required to follow strict security measures.

7. Data Security & Protection

We implement industry-standard security measures, including:

  1. SSL Encryption: Secure data transmission
  2. Access Controls: Restricted access to authorized personnel only
  3. Regular Security Audits: Identifying and fixing vulnerabilities
  4. Two-Factor Authentication (2FA): Extra layer of security for logins

While we take strong precautions, no system is 100% secure. We encourage safe browsing practices.

8. Your Data Rights

As a user, you have the right to:

  1. Access Data: Request details of the personal data we hold
  2. Modify Data: Update incorrect or incomplete information
  3. Request Deletion: Ask us to erase your data
  4. Withdraw Consent: Opt out of marketing communications
  5. Restrict Processing: Limit how we use your data
  6. Data Portability: Receive your data in a machine-readable format

To exercise your rights, please contact us.

9. Third-Party Links & External Sites

Our website may include links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing personal data.

10. Compliance with Global Data Protection Laws

We comply with international data protection laws, including:

  1. General Data Protection Regulation (GDPR) (EU) – Providing transparency and user rights
  2. California Consumer Privacy Act (CCPA) (USA) – Giving users control over their data
  3. Pakistan Personal Data Protection Bill – Ensuring compliance with local data laws

Users from different regions may have additional rights under applicable laws.

11. Policy Updates & Notifications

We may update this Privacy Policy periodically. Changes will be posted on this page.

  1. Notification of Changes: We will notify you via email or website announcements
  2. Continued Use: If you continue using our website after updates, you accept the changes

12. Contact Us

For privacy-related inquiries, reach out to us:

ChangeUp

Website: https://changeup.pk

Email: support@changeup.pk