Hey ChangeUp.pk user!

Change Up – Privacy Policy

In our user privacy, we have compiled all essential information about our handling of your data and your corresponding rights for you.

Change Up is committed to protecting the privacy of our users. This statement applies to the information that we collect from our website as well as our Mobile Application. Amendments to this statement will be posted at this URL and will be effective when posted. We care about your privacy and are committed to protecting your data. This privacy statement will inform you how we handle your data, your privacy rights, and how the law protects you.

Your continued use of this site and mobile application following the posting of any amendment, modification, or change shall constitute your acceptance thereof. Please read this privacy statement carefully before using our Services.

This User Privacy Policy is effective from 1st January 2023

Scope and updates of this user privacy

This user privacy statement applies to your use of this website and all Change Up applications, services, products, and tools (collectively the ' Services'), regardless of how you access or use these services, including access via mobile devices and apps.

Controller

Change Up is responsible for the collection and processing of your data in connection with the provision of the Services depending on how you use our Services. The full address is as follows.

Change Up Private Limited, Suit Gulberg-II, Lahore Pakistan

What personal data do we collect and process

The information posted on Change Up is publicly available. To provide you with the services, we may collect, store, and process your personal information including but not limited to your account ID, name, gender, age, email address, phone number, postal address, or any other required details. Further, we collect, non-personally identifiable information about you in several ways, including tracking your activities through your IP address and your mobile device ID. We do not collect any personally identifiable information about you unless you voluntarily submit such information to us, by, for example, filling out a survey or registration form. The types of information that may be requested include your name and your email address.

If you choose to provide us with personal information, you are consenting to the transfer and storage of that information on our servers.

Your non-personal information

Usage: How you use our Platform, such as the types of content that you view or engage with, the features you use, your searches & results, your browsing information, the actions you take, and the time, frequency, and duration of your activities.

Device Information: Information about the computer, mobile, laptop, tablet, or any other internet-enabled electronic device (” Device”) you use to access the Platform. This may include real-time information about the geographic location of your device as permitted by you, internet connection, your IP address, operating systems, platforms, browsing information, device type, device ID, network information, metadata, and other information associated with other files stored on your Device, last URL visited, your website search history.

Use of information

Change Up collect your Information solely to provide you the products or services that are connected with the function or activity of Change Up which includes but is not limited to the following (“ Purpose”):

• To inform you about various products and services offered on our platform and provide customer support to You.
• To address your queries and resolve your concerns about any product or service that You were looking for.
• To send you survey and marketing communications or facilitate various programs and initiatives launched either by us or third parties which we believe may be of interest to you.
• To facilitate your usage of the platform (what features you like, how you use them etc.) and improve our products or services, or any other content on the platform (such as by personalizing content to your interests), process and complete your transactions, and make special offers.
• To review platform performance, diagnose technical problems, and do data analysis to make your experience better.
• To protect the integrity of our platform.
• To inform you about changes in any term and condition of this Privacy Policy or Terms of Use of any platform of Change Up.
• To implement information security practices, to determine any security breaches, contaminants, or computer viruses, and to investigate/prevent/take action against illegal activities and suspected fraud.
• To keep you informed about news, events, and ideas regarding your preferences and help you to improve your knowledge and skills about the preferred content.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• To allow you to participate in interactive features offered through our Platform.
• To contact you about our own and third-party products and services that may be of interest to you.
• To produce and share aggregate insights and statistics that do not identify you.
• To enable us independently or in association with third parties to show you tailored ads relevant to you.
• To enable us to display advertisements to our advertisers'/service providers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
• To help advertisers and other partners measure the effectiveness and distribution of their ads and services, and understand the types of people who use their services and how people interact with their websites, apps, and services.
• To help diagnose problems with our server, and to administer our website and mobile application.
• In any other way, we may describe when you provide the information.
• For any other purpose with your consent.

Users may opt out of receiving future mailings from us and other entities by following the instructions outlined in the opt-out section below.

Information to law enforcement authorities, regulators, and other

We may disclose your data to law enforcement authorities, regulators, governmental or public bodies, and other relevant third parties to comply with legal or regulatory requirements.

In addition to this, Change Up reserves the right to share your information with any government agency or other authorized law enforcement agencies mandated under law to obtain your information for verification of identity or prevention, detection, and investigation including but not limited to cyber incidents, prosecution, and punishment of offenses etc.

We may process your Information outside Pakistan on legally provided mechanisms to lawfully transfer your Information across borders. 

We may share your information in any other circumstances with your consent.

Use of cookies

When you view our website, we might store some information on your computer. This information will be in the form of a ' cookies' or similar file. Cookies are small pieces of information stored on your hard drive, not on our site. Cookies do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a website as easily as possible. We use cookies to deliver content specific to your interests and to prevent you from reentering all your registration data at each connection. 

We may use an outside advertisement server company to display ads on our site and/or mobile application. These ads may contain cookies. The advertisement server company may collect cookies received with outside banner ads. We do not have access to information that would confirm the use of cookies by the advertisement server company.

Your right to control your personal information

You may have certain legal rights regarding your data. you will have the following rights regarding data subjects in Pakistan.

• If you choose to close your account, we will delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. We will retain your personal information after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our user agreement, or fulfill your request to unsubscribe & from further messages from us. We will retain de-personalized information after your account has been closed.
• You can ask us for a copy of Your personal information.
• Right to request access to your data (commonly known as a & liquor; data subject access request ;). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Right to request correction, change, update or modify information previously provided. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Right to withdraw your consent to the processing of your data at any time. This does not affect the legality of any processing we have already carried out based on the consent given previously.

Withdraw consent/Opt-out

You may opt out of receiving communications from our partners, and us, by the following means:

• Click the & #39; unsubscribe & #39; link in the communication emails you have received from us.
• We will only collect and process personal information about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g. to deliver products or services you have requested)), and & liquor; legitimate interests; Where we rely on your consent to process personal information, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.

Security

Our site has industry-standard security measures in place to protect the loss, misuse, and alteration of the information under our control. While there is no such thing as ' perfect security' on the internet, we will take all reasonable steps to ensure the safety of your personal information from unauthorized access, usage disclosure, or alteration.

While we protect your personal information as per industry standards, you acknowledge that the internet or computer networks are not fully secure and that we cannot provide any absolute assurance regarding the security of your personal information. Therefore, you acknowledge that you shall not hold responsible Change Up in any manner whatsoever for the loss of your information, or any other data, that you share with us or which we have with you if such loss or any damage is caused to you because of force majeure events. You further acknowledge that any information (including your personal information) transmitted to us or from your use of the platform will therefore be at your own risk.

It is clarified that force majeure events include any event that is beyond the reasonable control of the Change Up which may include but is not limited to sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption.

Other websites links

Our website contains links to other websites. Our mobile application may also contain links to other mobile applications and websites. If you click on one of these links, please note that each one will have its privacy policy. We do not control these websites/apps and Change Up is not responsible for the privacy practices or the content of such websites and mobile applications. We are not responsible for the direct or indirect consequences of your linking to any other website from this website. When you leave our platform, we encourage you to read the privacy notice of every website you visit.

Public forums

Change Up has a very active community in our forums. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Change in terms of privacy policy

Change Up reserves the right to amend or modify this privacy policy at any time, as and when the need arises. We request you to keep it up to date with legal requirements and the way we operate our business. Please regularly check this privacy policy from time to time to keep you apprised of changes made/the latest version of this privacy policy. Your continued use of the Platform gives your unconditional acceptance to such change in terms of Privacy Policy.

Contact us

if you have an inquiry or concern related to this privacy policy or collection, storage, retention, or disclosure of your Information under the terms of this privacy policy or terms of use or any other terms and conditions of its other business entities including any queries or grievances, or how we are handling personal data please contact our admin department via the contact page.